Effective Date: July 29, 2026
August Real Estate Investments, LLC, doing business as August REI ("August REI," "we," "us," or "our"), is a residential mortgage loan servicing company. August REI describes itself as a nationally registered, bonded, insured, and state-licensed residential mortgage loan servicing company operating from Garland, Texas.
This Privacy Policy explains how August REI collects, uses, discloses, and protects personal information through AugustREI.com, borrower and client communications, customer service interactions, mortgage servicing activities, and any phone, email, or text messaging programs operated by or on behalf of August REI.
This Privacy Policy applies to information collected:
August REI may collect personal information you provide directly, information created through servicing activity, and limited technical information collected automatically from website use.
Examples of information that may be collected include:
Personal information may be used to:
Because August REI performs mortgage servicing functions, some communications may relate to payment status, delinquency, loss mitigation, account follow-up, servicing transfers, or other servicing matters. In some circumstances, August REI may also communicate in a capacity that could be considered debt collection, where permitted by applicable law.
Accordingly, some phone calls, voicemails, emails, and text messages from August REI or its service providers may be sent for servicing or collection-related purposes. When required or appropriate under applicable law, such communications may disclose that they are attempts to collect a debt and that any information obtained will be used for that purpose.
Collection-related communications are intended to be conducted in accordance with applicable federal and Texas law, including applicable timing, consent, consumer protection, and servicing requirements.
If you consent to receive text messages from August REI, your mobile number may be used to send conversational, informational, transactional, customer care, servicing, appointment, document follow-up, payment reminder, or other account-related messages that you requested or agreed to receive.
Message frequency may vary depending on your relationship with August REI, your account activity, and the services you use. Message and data rates may apply depending on your wireless carrier plan.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact August REI using the contact information provided below.
Consent to receive text messages is not a condition of purchase or of receiving services where prohibited by law.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared, sold, or bought with any third parties. This disclosure is included because Twilio’s A2P campaign review specifically checks privacy policies for language making clear that messaging consent data is not shared, sold, or bought.
August REI may use vendors, platform providers, or subcontractors to support messaging delivery, communications systems, hosting, customer service, and technical operations. Those providers may process mobile numbers or messaging data only as necessary to provide services to August REI and are not authorized to use that information for their own marketing or promotional purposes.
August REI does not sell personal information for monetary value.
Personal information may be disclosed:
August REI may use cookies, server logs, pixels, and similar technologies to operate the website, improve user experience, understand website traffic, measure performance, and maintain security. You may be able to control cookies through your browser settings, although disabling some technologies may affect functionality.
Personal information may be retained for as long as reasonably necessary to provide services, document servicing activity, maintain business and consent records, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.
Because A2P and related compliance programs require documented consent practices, SMS opt-in and messaging records may be retained as needed for compliance, operational, audit, and legal purposes.
August REI uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of storage is completely secure, and absolute security cannot be guaranteed.
Depending on applicable law, you may have rights to request access to, correction of, deletion of, or additional information about certain personal information held by August REI.
You may:
The website and services are not directed to children under 13, and August REI does not knowingly collect personal information directly from children under 13 through the website.
August REI may update this Privacy Policy from time to time. When updates are made, the revised version will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy or August REI’s privacy practices, contact:
August REI
3960 Broadway Blvd., Ste. 107
Garland, TX 75043
Mailing Address
P.O. Box 496644
Garland, TX 75049
Email: BorrowerServices@AugustREI.com
Main Phone: (972) 767-9219
Toll Free: (844) 286-1145
Complaints regarding servicing of your mortgage should be sent to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. A toll-free consumer hotline is available at (877) 276-5550.
Committed to accessibility for everyone.