SMS / Text Messaging

Last Updated: September 23, 2026

August REI, LLC (“August REI”) may send SMS or MMS messages only when a borrower or customer asks for information during a live phone call with August REI (including an August REI phone assistant). We do not use this program for marketing blasts or promotional campaigns.

How you opt in (verbal consent on a call)

During a phone conversation, an August REI representative (or phone assistant) may ask whether you would like information sent by text, using language substantially like this:

If you clearly say yes (or otherwise clearly agree), August REI may send an SMS/MMS to the phone number confirmed on that call.

Proof of consent

Calls may be recorded and transcribed. Your verbal request/consent is retained with the call recording and transcript for compliance.

What messages may include

Only information you requested on the call, such as:

• a website or portal link
• payment or account information you asked for
• a document or form link
• a callback number or office contact information

Message frequency

Up to 10 messages per month, and typically only when requested during a live call.

Rates / STOP / HELP

Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent to receive texts is not required to obtain loan servicing or to complete a transaction where prohibited by law.

Privacy and terms

• Privacy Policy: https://august.trusteddesigns.net/privacy-policy.php
• Terms and Conditions: https://august.trusteddesigns.net/terms-and-conditions.php

Mobile information and text messaging opt-in/consent data will not be shared with third parties or affiliates for marketing or promotional purposes.

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